Privacy Policy

1. Information We Collect

We collect information that helps us deliver the learning experience, support you, and improve our products:

• Account details such as name, email address, country, time zone, and preferred language.
• Learning data generated through placement tests, Dojo practice, live cohorts, homework submissions, AI feedback, and coaching notes.
• Audio and video you record during speaking drills, shadowing activities, or live sessions.
• Billing information processed securely by our payment partner (Stripe). We never store your full card details.
• Device and analytics data captured via cookies, logs, and similar technologies (see Section 6).

2. How We Use Your Information

We use personal information to:

• Authenticate your account and provide access to lessons, packs, and class recordings.
• Generate personalized study plans, flashcards, and AI feedback tailored to your level.
• Facilitate payments, subscriptions, promotions, and account management.
• Respond to support requests, investigate reported issues, and prevent abuse.
• Analyze anonymized usage patterns to improve curricula, AI models, and platform stability.
• Send service announcements, policy updates, and optional marketing communications (you can opt out anytime).

3. How We Share Information

We do not sell your data. We only share personal information when necessary to deliver the service, comply with the law, or protect our community:

• Service providers such as hosting, analytics, infrastructure, and email partners who act on our instructions and are bound by confidentiality.
• Payment processors (Stripe) to handle billing and subscriptions.
• Coaches and teaching staff who require access to your assignments, recordings, and ledger to deliver feedback.
• Legal or regulatory authorities when we must comply with a valid request or protect our rights, property, or safety.
• Business transfers if we merge, acquire, or sell assets; any successor will honor this policy or provide notice and choices.

4. AI & Speech Processing

AI tools power our flashcard creation, grading assistance, and speech analysis. When you submit text or audio:

• We store the original submission and AI output so you and your coach can review it later and track progress.
• We may use anonymized aggregates to improve prompts, rubrics, and detection of common errors.
• Audio routed through Azure Speech or similar services follows each provider’s security and retention policies; we do not authorize third-party reuse for training their public models.

5. Data Retention

We retain personal data for as long as your account is active or as needed to provide services. We keep transaction records, coaching logs, and compliance documentation for at least seven (7) years. You may request deletion under applicable law (see Section 7), though we may keep certain data when legally required or necessary for legitimate interests (e.g., fraud prevention).

6. Cookies & Analytics

We use cookies, similar technologies, and Google Tag Manager to monitor aggregate usage, diagnose performance issues, and understand how prospects discover and use Cadenza English. Cookies may store anonymous identifiers, device details, and page events. You can modify cookie preferences via your browser settings or through future in-app consent tools. Disabling cookies may limit functionality.

7. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict use of your personal data. You may also object to certain processing or request data portability. To exercise these rights, contact us at hello@cadenzaenglish.com. We will respond within a reasonable timeframe, and sooner if required by law.

8. International Transfers

Our infrastructure is primarily located in the United States. By using our services, you consent to processing and storage in the U.S. and other countries where our trusted providers operate. We implement appropriate safeguards (such as Standard Contractual Clauses) when transferring data from the EU/EEA or UK.

9. Children's Privacy

Cadenza English is designed for adult learners and teens aged 16 and above. We do not knowingly collect personal information from children under 16. If you believe a child has provided us data, please contact us so we can delete it.

10. Updates

We may update this policy to reflect changes to our practices or for legal reasons. We will post updates on this page and, when appropriate, notify you by email or in-app messaging. The “Last updated” date at the top reflects the latest revision.

11. Contact

If you have questions about this policy or need data assistance, email hello@cadenzaenglish.com.